Return & Refund Policy

Apple Buzz BD

Effective Date: 03/08/2025

At Apple Buzz BD, we strive to ensure our customers are completely satisfied with their purchases. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, undamaged, and in its original packaging with all accessories and documents.

  • You must notify us of your return request within 3 days of receiving the product.

  • Products must be returned to our store or sent via a trusted courier (return shipping charges to be borne by the customer, unless the product was defective or incorrect).

2. Non-Returnable Items

Returns will not be accepted for the following:

  • Products that show signs of use or physical damage after delivery.

  • Products without the original invoice or packaging.

  • Digital products, software, and subscriptions.

  • Products marked as Final Sale or Non-Refundable.

  • Any Apple product that has been activated, including iPhones, iPads, or MacBooks.

3. Defective or Damaged Products

If you receive a product that is defective or damaged:

  • Please contact us within 24 hours of delivery.

  • Provide clear photos or videos of the issue.

  • We will inspect the claim and offer a replacement, store credit, or full refund based on the situation.

4. Refund Processing

If your return is approved:

  • Refunds will be processed within 7 business days.

  • Refunds will be issued via the original payment method or as store credit.

  • Shipping charges (if any) are non-refundable unless the return is due to our error.

5. Exchange Policy

We may offer exchanges based on product availability:

  • Exchanges must be requested within 3 days.

  • Only items eligible for return are eligible for exchange.

6. How to Request a Return

To initiate a return or refund, please contact us:

📧 Email: [support@applebuzzbd.com]
📞 Phone: [Insert Customer Service Number]
📍 Visit: Our outlets at Bashundhara City or Jamuna Future Park

Please include your order number, name, and reason for return in your message.

7. Note on Apple Products

Due to the nature of Apple devices:

  • Once activated or logged into iCloud, the product is no longer eligible for return.

  • For warranty-related issues, customers are advised to contact us directly. We assist in forwarding the claim to our trusted third-party suppliers.

Apple Buzz BD reserves the right to amend this policy at any time without prior notice. For any questions, please reach out to our support team.